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SecondRound

Semester
Fall 2025
Course
ARTG 4550 Design Degree Project
Skills
Figma, UX Research, Prototyping
Task
Mobile App, On-Campus Pop-up, Instagram Campaign
SecondRound identity and furniture marketplace app

Why I started

Moving between dorms and apartments makes buying and selling furniture a recurring part of student life. My experience and early research surfaced four problems: fragmented platforms, ghosting, safety concerns, and repetitive listings during move-out. In a survey of 210 student respondents, about 82% said they would definitely or probably use a student-focused furniture marketplace. I designed SecondRound around the needs behind that interest: efficiency, trust, and accountability.

A quicker way to list

My first design spread the listing process across several screens. Feedback showed that students valued speed over a step-by-step flow, so I brought the details onto one page.

Listing redesign: separate steps become one page, with larger photos, grouped details, tappable tags and updated colors.
Revised listing with photos, item details, price, category, delivery method and location on one page

Supporting single and multiple listings

Final feedback shifted my focus from selling one item to clearing a room during finals. I added a multiple-listings option so students could post several items in one session, with less repetition during move-out.

Northeastern campus
1:51▮▮▮ ▰

Join Your
On-Campus
Community

If you live on campus, you can browse and post in dorm-specific spaces for quick swaps and moving help.

Browse FirstStart Selling

What Are We Listing Today?

You can always come back to add more items later.

Single Listing

Post one item

Multiple Listings

Post Multiple Items

Making a reservation mean something

Ghosting left both sides uncertain: sellers worried that buyers would not show up, while buyers worried their item would go to someone else. The reservation needed more clarity and accountability.

I explored a four-step flow: pay a deposit, confirm the pickup, inspect the item, then pay the balance. A Trust Report adds feedback from past transactions to help students assess who they are trading with.

Review the item, pickup and deposit
Buyer

Hi I’m interested in the white couch. Is it in good condition?

Seller

Yes, I bought it a year ago.

Buyer

Perfect. I can come tomorrow!

Seller

Great, is the time good for you?

Buyer

Yep! 1:00PM right? see you!

Confirm Details Before Proceeding
Pickup
Deposit Reminder
Product preview with Pay Deposit $15
Confirm the deposit and pickup details
See feedback from past transactions
Julie Lam’s SecondRound profile, with student affiliation, listings and a Trust Report
Trust Report: Excellent seller reputation, 4.9 seller rating, 5.0 buyer rating
Julie Lam
Julie LamActive 1 hour ago

Transaction Feedback

From 4 completed transactions
As a Seller
4.9/ 5
★★★★★
1 item sold1 positive rating
As a Buyer
5.0/ 5
★★★★★
3 items bought3 positive ratings

Pickup Reliability

4 of 4on-time pickups
0Missed
0Cancelled
0Disputes

Student Verification

UniversityNortheastern University
CampusBoston
Member sinceSeptember 2025

Giving students a reason to join

Interest alone would not build a marketplace. Students worried that a new platform would have too few active buyers and sellers to be useful.

I explored a proposed Northeastern partnership, with student email verification and dedicated campus and dorm spaces, to help students find a community they could recognize and trust.

Students create an account, verify their university email, and select a campus. From Home, the Northeastern tab opens a dedicated campus marketplace. Students browse Dorm Essentials, scroll through eight categories in one pass, then scroll down the listings and save an item with a rounded heart.

Bringing SecondRound onto campus

I extended the app’s green palette and bold typography into posters, social posts, and a pop-up concept. These show how students might first discover SecondRound and recognize it across different settings.

Pop-up poster
Pop-up poster
Campus pop-up
Campus pop-up
University social post
University social post
Instagram profile
SecondRound Instagram profile with three campaign posts

Potential impact

SecondRound aims to make listings more efficient, build trust within the student community, and bring clearer accountability to pickups. After several iterations, the course project finished as an interactive prototype. Its real-world impact remains to be tested.

I’d first compare the original and revised listing flows in usability tests, measuring completion time, task success, and errors. A campus pilot could then track completed pickups, no-show rates, and repeat use to evaluate whether reservations and a verified student community help students follow through on a sale.